Shipping Policy

1. Shipping Origins

Orders are shipped from our logistics hubs in Hong Kong, the United States, and the European Union, depending on item availability and destination.

Please note that multiple-item orders may be shipped separately and arrive in different packages.

2. Delivery Timeframes

We aim to deliver all orders within 10 business days from the date of purchase.

Processing time (typically 1 to 2 business days) is not included in the shipping estimate.

Delivery times may vary depending on destination, customs clearance, local courier performance, and external factors such as weather conditions or strikes.

Venice Vista is not responsible for delays caused by third-party carriers or customs authorities.

3. Tracking and Order Confirmation

Once your order is shipped, you will receive a tracking number via email to monitor its progress. If you check out using only a phone number, we may not be able to send SMS notifications due to privacy regulations such as GDPR and TCPA.

To ensure you receive all updates, including tracking, please provide a valid email address at checkout. If you have not received tracking details within 3 business days of purchase, please contact us at support@venicevista.com.

4. Customs and Import Duties

International orders may be subject to customs fees, import taxes, or local handling charges depending on the destination country.

These fees are the responsibility of the customer and are not included in the item price or shipping cost.

5. Incorrect Addresses and Failed Deliveries

Please carefully verify your shipping address before placing an order.

We are not responsible for packages lost due to incomplete, incorrect, or unverified shipping details.

In cases of failed delivery or returned packages, reshipping fees may apply.

6. Questions or Concerns

For help with tracking, delivery updates, or any shipping-related questions, please contact us at support@venicevista.com.

We typically respond within 24 business hours.